Scaled for the enterprise. Personalised for you.
A team of experts, always by your side
Great wireless broadband is about more than the sale – it’s an ongoing relationship. And Venn Telecom has all the parts of the puzzle.
Like a Helpdesk that never sleeps, open 24/7 in your language and time zone. Expert knowledge of the latest solutions from Starlink and Peplink, with training for your people whenever you need it. And professional experience that solves connectivity problems … fast. All backed by plain-language single contracts that guarantee your wireless adds value to your business.
Support isn’t limited to patches, installs, and technical assistance. It’s all that – and more. Our support matches the needs of network operations at scale.
The benefits: every network issue planned for
Designed for growth:
Organisations grow and change. With Enterprise Support, your network adapts on track. It’s Customer care with an eye on the future, taking every opportunity to make things better.
Completely integrated:
Our support is part of your whole. So we make sure every service and system works with everything else in your organisation: infrastructure, platforms, applications, and services.
Operational continuity:
Business-boosting or mission-critical, downtime isn’t an option for your network. So our goal is to keep you connected and productive without go-slows, watching for issues 24/7.
Customisable plans:
Our support comes in whatever detail you need: 24/7 hotline, monitoring, reactive, pro-active, and everything in between. Right up to in-depth incident analysis and resolution.
Global service coverage
By your side, worldwide:
When issues can be anywhere, you want support everywhere. Dedicated teams cover many regions and time zones to sync with your office hours.
Global know-how, local language:
We offer support the way you like it: in your own language with an understanding of your inventory and applications. You’ll feel at ease, wherever you are.
24/7 service availability:
Our support isn’t just in your time zone; it’s open out-of-hours too, awake round-the-clock to solve critical issues without delay.
Hardware replacement services
Standard replacement:
In the real world, lifecycles end and hardware can fail. Standard replacement gives you a plan for dealing with every device in your fleet when its time is done.
Expedited replacement:
Sometimes, outages need a technician in the loop. Expedited replacement ensures both hardware device and human help are with you within 4 hours in some areas.
On-site support:
If the problem is non-obvious, in-person expertise can pinpoint it and arrange replacements for every imaginable issue. (And a few you can’t imagine.)
Multi-channel support options
Friendly phone support:
Sometimes you need a human voice. Our support offers direct access to expert technicians trained to listen, understand, respond … and make everything right.
Efficient email responses:
Let email add details. You can share issues in writing, and our experts will respond the same way, with help you can refer to as often as you need.
Hassle-free trouble ticketing:
Even at busy times, you’ll always get the support you need. Thanks to real-time tracking, recording, and answering of every support request.
Integrated and multi-channel:
Our support is part of your process. Which means it can integrate seamlessly with existing platforms like ServiceNow, making the most of your investment.
Proactive and Reactive Support
Pro-active monitoring:
With ongoing monitoring of your connections, issues are solved before they arise. Meaning your operations aren’t interrupted.
Reactive support:
When an incident does arise, our support swings into action with set procedures for resolving it. So, any downtime stays at a minimum.
Incident management:
Enterprise connectivity is complex, and some network incidents need critical analysis to resolve. Our support handles major issues with the same skills as the small stuff.
Our support team
Our support combines skills, software, and platforms, but at heart, it’s about people. A team of experts that understands your problems with experience and empathy, equipped with the tools and training to keep your network performing optimally.
At all times, in all conditions, and worldwide. We know how different the success metrics are for a global organisation versus a local startup, and the context in which you operate. Because your success is our success, too.
Connect with the Team
Venn Telecom works in the most diverse connectivity landscape you’ll ever see, from offshore energy platforms to buzzing metropolises to the deepest rainforests. Whether you’re on land, at sea, or in a city centre, we’re ready to provide and support wireless connectivity that works for your business – however large and complex your organisation and its needs are.
And we’d love to talk about those needs with you. So why not get in contact today and see how Venn Telecom can support your enterprise?