This is what the job looks like
If you are looking for a new challenge as a support engineer focusing on customer satisfaction and providing connectivity solutions, don't think twice and continue reading.
Below, in a nutshell, is what the job entails:
- To serve as our customers' first point of contact and to assist them in resolving connectivity and networking issues
- To analyse support requests and evaluate their complexity and priority
- You will also follow up and report allocated requests and interventions
- Order preparation, router inventory management, configuration, and site installation, keeping track of inventories
- Supervise the network to tackle problems proactively
- Taking part in duty service to support 24/7 SLA
- Providing cover and support to the rest of the team when required
- Collaborating with external partners to ensure prompt and efficient assistance in critical areas
Your “must-have”
Soft Skills
- You have a strong affinity for IT, technology, and innovation, and you have a technical degree or can demonstrate your technical knowledge through work experience
- You communicate clearly and efficiently in French, Dutch, and English. Knowledge of other languages is a plus
- We are looking for somebody with a positive attitude and a strong eagerness to learn more about our products and services
- You are a born team player and dedicated to what you do
- Service-minded and also sufficiently stress-resistant to cope with unexpected situations
- You can work independently, and you are flexible and a problem solver
- A good sense of customer care, feeling pride in customer satisfaction
Technical Skills
- You have practical knowledge of the following technologies and services: VLAN, VPN, WAN interfaces, LAN management, IP routing, basic firewall configuration, and mobile technology (3G/4G/5G and satellite)
- A plus for the following experiences and huge appetite: To learn about new technologies (SD WAN, SDN) and to create innovative solutions (4G bonding, Mobile VPNs, hybrid deployments)
What's in it for you
You can count on a full-time contract (39h/week) of indefinite duration with a competitive salary and benefits package
You can also employ your capabilities and support Venn Telecom's ambitious plans
We value our employees and invest in a happy work environment through various initiatives
The close-knit team will be delighted to welcome you as a part of the team and assist you with your training and integration
We hope to see you soon!
You can contact us at jobs@venntelecom.com